Delivery Policy
We aim to deliver your orders promptly and efficiently. Here's what you need to know:
- Delivery Timeframe: Orders are typically processed and shipped within 7-10 business days.
- Shipping Methods: We offer various shipping options, including standard and expedited delivery. Delivery times may vary based on your location and selected shipping method.
- Tracking Information: Once your order is shipped, you'll receive a confirmation email with tracking details, allowing you to monitor the status of your delivery.
- Delivery Address: Please ensure your shipping address is accurate and up to date to avoid any delivery delays or issues.
- Delivery Support: If you have any questions or concerns about your delivery, our customer support team is here to assist you. Contact us at care@panelco.in or +91 9154086070
Return Policy
At Panelco India Pvt Ltd, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return policy below:
10-Day Return Window: You have 10 days from the date of delivery to return eligible items for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return: To initiate a return, please contact our customer service team within the 10-day return window. You can reach us via email at care@panelco.in or by phone at +91 9154086070. Please provide your order number and details about the item you wish to return. We'll guide you through the return process and provide you with a return authorization (RA) number, which must be included with your returned item.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. We cannot guarantee that we will receive your returned item without a tracking number.
Claims and Disputes
Any claims or disputes regarding the manufacturing warranty or cancellation policy should be brought to the attention of Panelco India pvt ltd India within 30 days of the occurrence. Panelco India pvt ltd will make every effort to address and resolve the issue in a timely manner.
Panelco India Private Limited Limitation of Liabiality
shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with the use or inability to use our products or services.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in India.
By placing an order with Panelco India pvt ltd, the customer acknowledges and agrees to abide by these terms and conditions. Stails reserves the right to update or modify these terms and conditions at any time without prior notice. Customers are encouraged to review the terms and conditions periodically for any changes. For any other questions, you can reach out to us at care@panelco.in